FAQs – FRIISKIN

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Delivery times vary depending on your location. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Domestic orders take approximately 5-7 business days to arrive, while overseas deliveries can take anywhere from 7-16 days.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Returns

Your skin’s happiness and health is our highest priority. If your skin didn’t enjoy one of our products, we completely understand — skincare is personal, and sometimes it takes trying something new to find what works best. That’s why we offer a no-questions-asked refund within 14 days of purchase, even if the product has been opened or used.

If your product arrives faulty, damaged, or not as described, you're entitled to a full refund or replacement under Australian Consumer Law. Please contact us as soon as possible at info@friiskin.com.au with a description and photo of the issue.

Simply reach out to us at info@friiskin.com.au within 14 days of receiving your order, include your order number, and let us know you’d like a refund. You won’t need to return the product — we just ask for your honest feedback so we can continue improving.

Yes. Our satisfaction guarantee applies to both full-price and sale items — if your skin isn't loving the product, we’ll refund you.

Products

Yes — FRIISKIN products are thoughtfully formulated to be suitable for all skin types, including sensitive skin. We use gentle, skin-loving ingredients and avoid harsh additives like parabens, sulfates, and synthetic fragrances.

That said, every skin is unique. If you have specific skin concerns or known sensitivities, we recommend reviewing the ingredient list on each product page or consulting with a dermatologist or Doctor before use.

And remember, if your skin doesn’t respond well, our 14-day satisfaction guarantee means we’ll happily refund your purchase — no questions asked.

Yes — FRIISKIN is proudly Australian-owned and operated. Our products are formulated and manufactured in Australia, using high-quality ingredients to meet Australian standards. We're committed to supporting local businesses and ensuring our customers receive skincare they can trust.

Building a skincare routine doesn’t have to be complicated — the key is consistency and choosing products suited to your skin’s needs. At FRIISKIN, we recommend starting with a simple 3-step routine:
– Start with a gentle cleanser to remove dirt, oil, and impurities without stripping your skin.

– Apply targeted treatments like serums or boosters to address concerns such as dryness, dullness, or sensitivity.

– Finish with a barrier loving, hydrating moisturiser to lock in moisture and support your skin barrier.

For daytime, always follow with broad-spectrum SPF (even on cloudy days!). Introduce new products one at a time, and give your skin a couple of weeks to adjust. And remember — what works for someone else might not work for you. Listen to your skin and adjust as needed.

Yes. Our satisfaction guarantee applies to both full-price and sale items — iYes — FRIISKIN is proudly cruelty-free. We never test on animals, and we don’t work with suppliers who do. Kindness to animals and ethical practices are at the heart of everything we create.

We also care deeply about the planet. While we use natural ingredients where possible, we believe that being 100% natural isn’t always the most sustainable or skin-friendly choice. Overharvesting and environmental strain can harm ecosystems — so instead, we take a more conscious approach.

Our formulas focus on skin-identical and skin-loving ingredients — ones that mimic what your skin naturally produces and understands. This means better results, greater skin harmony, and less irritation. We choose every ingredient with purpose: to support healthy skin and a healthier planet.f your skin isn't loving the product, we’ll refund you.

Yes, all of our products at FRIISKIN are fragrance-free. We understand that fragrance can sometimes irritate sensitive skin, so we prioritize using gentle, skin-loving ingredients that nourish without the added scent. Our goal is to create products that are as kind to your skin as they are effective.

If you're ever looking for a product with a natural scent, we use mild, naturally-derived ingredients that offer a subtle, skin-friendly aroma, but we never add artificial fragrances.

Yes, at FRIISKIN, sustainability is a core value. Most of our packaging is recyclable, and we encourage you to recycle once you’ve finished using our products.

We’ve also teamed up with TerraCycle, a global recycling program that helps ensure even hard-to-recycle materials are properly disposed of and repurposed. This partnership allows us to reduce waste and make a positive impact on the planet.

We're committed to continuously improving our packaging and exploring more sustainable solutions. Together with TerraCycle, we can make a difference — your skincare routine can be gentle on both your skin and the Earth!

For more information read here.

If your night serum seems different in texture or appearance, it may be due to temperature fluctuations during shipping or storage, as skincare products can react to extreme temperatures. However, as your serum is housed in an airless bottle, it should stay protected from exposure to air and oxidation, maintaining its efficacy over time.

To ensure your serum remains in optimal condition, we recommend storing it in a cool, dry place away from direct sunlight and extreme heat. If you notice any issues such as a change in smell, please reach out to us so we can assist you further.

We include pink calcite crystal in our formula, which is naturally mined. Because it’s a natural mineral, the color of the pink calcite may vary slightly from batch to batch, giving the product a unique and beautiful look each time. This adds to the authenticity and purity of our formulation.

Rest assured, your moisturiser is still packed with all the nourishing benefits for your skin. If you notice any other changes, such as a shift in scent or texture that seems unusual, feel free to contact us for more information.

Our Skin Boosters are designed to be your skin’s first aid kit, providing support during times of fluctuation due to external and internal aggressors. They can be used in place of your regular serum, either day or night, depending on the type of booster you choose.

Rewards

Earning rewards with FRIISKIN is simple and rewarding! Here's how you can start collecting points:

1. Sign up for a FRIISKIN account to begin earning points on your purchases.

https://friiskin.com.au/account/register

2. Earn points for every dollar you spend on our products.

3. Redeem your points for discounts on all your favourite products.

Using your rewards points is easy, and you’ll receive exclusive discount codes at each level of accumulation! Here’s how it works:

1. As you shop and engage with FRIISKIN, you’ll accumulate rewards points.
2. When you reach a specific point threshold, we’ll send you an exclusive discount code or coupon. The more points you collect, the greater your reward!
3. At checkout, simply enter the discount code we sent you to redeem your reward. This can be used for a percentage off, free products, or other exciting rewards.
4. The more you shop, the more points you earn! Continue to enjoy exclusive rewards, discounts, and offers as you move up the levels.

For full details on how points accumulate and the rewards available, visit our Rewards Program page.

To join the FRIISKIN Rewards Program, follow these simple steps:

1. Navigate to our Rewards Program page.
2. Click on the "Sign Up" or "Log In" button to create an account or access your existing one.
3. Once registered, you'll begin earning points for every purchase, social engagement, and other activities.

As a member, you'll receive exclusive discount codes at each reward level, which can be applied during checkout. Additionally, you'll enjoy early access to promotions and special offers.

For more details on how to earn and redeem points, visit our Rewards Program page.

Subscriptions

Starting a subscription with FRIISKIN is simple and convenient. Here’s how you can set it up:

1. Go to our Subscription Page to explore your subscription options.
2. Select the FRIISKIN products you'd like to receive regularly.
3. Choose how often you'd like to receive your products: every 30 days, 60 days, or 90 days.
4. Sign up or log in to your FRIISKIN account to manage your subscription and track your orders.

With a subscription, you’ll enjoy the convenience of having your favourite products delivered automatically, ensuring you never run out.

For more details and to start your subscription, visit our Subscription Page.

Yes, you can easily make changes to your FRIISKIN subscription! Here's how:

1. Simply log in to your FRIISKIN account where you manage your subscription.
2. Navigate to the Subscription section to view your current subscriptions.
3. You can update your delivery frequency (30, 60, or 90 days), change your products, or skip a shipment if needed. You can also update your payment and shipping information or even canncel your subscription any time.
4. Once you’ve made the adjustments, just save the changes, and your subscription will be updated accordingly.

If you need assistance or run into any issues, our customer service team is happy to help.

For more details, visit our Subscription Page.

Yes, you can easily add products to your FRIISKIN subscription! Here's how:

1. Sign in to your FRIISKIN account where you manage your subscription.
2. Navigate to the Subscription section to view your active subscription orders.
3. You can select additional products you'd like to include in your next subscription order. Simply choose the items and add them to your subscription.
4. If adding products affects your delivery schedule, you can adjust the frequency (30, 60, or 90 days) to match your new needs.
5. Once you've added the new products and made any adjustments, save your changes, and your updated subscription will be processed accordingly.

If you need assistance, feel free to contact our customer support team : info@friiskin.com.au

For more details, visit our Subscription Page.